We get asked a lot of
questions about our site and sandplay in general. We thought we'd
put together a FAQ that explains many of your questions. Our hope
is that this will be helpful to you in navigating our website and
finding just what you want.
CONTENTS
RETURN POLICY
SHIPPING QUESTIONS
PAYMENT QUESTIONS
WEBSITE VIEWING QUESTIONS
CATALOG QUESTIONS
SAND QUESTIONS
BEGINNER SANDPLAY FIGURE COLLECTING
QUESTIONS
QUESTIONS FROM SANDPLAY
TEACHERS/TRAINERS
SANDPLAY RESOURCES
RETURN POLICY
What if
my item comes broken?
If an item comes broken, e-mail Lisa at
lisa@sandplay-toys.com right
away. I will either send out a replacement at our cost or refund
your item plus shipping.
What if
I wish to return an item?
If you are not fully satisfied with any item from Sandplay-Toys.com, you
have 30 days to return it at your expense for a full refund.
SHIPPING QUESTIONS
How is
Shipping charged?
UPS Ground charges are
automatically calculated by the amount you purchase (for Continental
U.S. only).-
UPS Overnight charges
are automatically calculated by the amount you purchase (for
Continental U.S. only).
 Alaska & Hawaii orders will be
charged the U.S. Postal Service Priority Mail fees after
package is sent. Fees will be charged on credit card
used. - All international orders will be
charged the U.S. Postal Service international mail service
fees after package is sent. Fees will be charged on credit
card used.
When can I expect my package to
arrive?
Sandplay Toys is a small company and can't compete with the big
internet companies in terms of shipping turn around time. With our
new system, you will know exactly when your item(s) will ship out.
You will receive and e-mail from UPS giving you your tracking number.
Actual shipping time is 3-7 business days for UPS
Ground, 5-10 business days to Alaska & Hawaii for USPS Priority
Mail. International orders can
take up to 7-10 business days for USPS Mail. Back
To Top
PAYMENT QUESTIONS Which
credit cards may I use?
We accept VISA or MasterCard. Is
it safe to use my credit card on your website?
Absolutely! Our Checkout Page is completely secure so your credit
card number can't be stolen or hijacked off the internet. Our
server utilizes state-of-the-art encryption utilities so only we see
your credit card info and address. If
I pay by check, do I mail you the check first?
To pay by check, simply print out your order and mail it to us with
your check to the following address:
Sandplay Toys
P.O. Box 372
San Geronimo, CA 94963
Please note, I can not ship out items if the order form does not include
the check. Back
To Top
WEBSITE VIEWING QUESTIONS Why
do I only see a small part of your web page on my screen?
Your monitor's screen resolution is set too low. On PCs,
right click on your desktop (don't click on any icons) and choose
Properties. Next click on the Settings tab. Now you should
see an area in this dialog box that says Screen resolution.
Depending on your monitor's capabilities, video card, and software
drivers, you should be able to select what your pixel resolution
is. If you're having trouble viewing our website, you're screen
resolution is probably set at 800x600 or less. Try stepping it up
to at least 1024x768 or higher and hit OK or Apply (depending on your
equipment and operating system, you may need to reboot your
machine). Here at Sandplay Toys, we set our monitors at
1152x864. This gives us plenty of monitor screen real estate
without the tiny icons and font size. I
don't want to change my screen resolution but I can't seem to find the
scroll bar on the right so I can move the screen up and down. How
do find the scroll bar?
Well, this is a tough question. Some browsers, like AOL,
have so many onscreen icons, buttons, and dialog boxes, it's sometimes
hard to see the scroll bar. In fact, if you have a small monitor
(less than 17") and are running at lower resolutions, sometimes the
edges of the page can actually run off the edges of your screen.
Depending on your monitor, you can remedy this by adjusting your monitor
hardware settings and shrink the edges of the screen. Another
solution would be to check for a bottom or horizontal scroll bar.
See if you can move it left or right until the right or vertical scroll
bar is visible. Other than changing the screen resolution, this
may be the only solution for AOL users with small monitors. What
if I put the items I want in my shopping cart but decide I don't want to
purchase my figures yet, can I save my shopping cart?
Absolutely you can! But you do need to have your cookies
set to accept cookie information.
To do this in Internet Explorer 6, go to Tools on the menu bar at the
top, then click on the Privacy tab and choose Medium on the slide
bar. Or click on Edit... and type in the box titled Address of Web
site: sandplay-toys.com and click Allow.
To do this in Netscape 7.1, go to www.sandplay-toys.com
first. Then go to Tools and choose Cookie Manager.
Then choose Unblock Cookies From This Site. You can also check
Managed Stored Cookies and click on the Cookie Sites to see that www.sandplay-toys.com
is in your cookie sites list. Where
can I get the latest web browsers?
 Internet
Explorer 6 can be downloaded by clicking on the E icon to the
left. The recommended system configuration to use Internet
Explorer 6 Service Pack 1 is Microsoft Windows®
2000, Microsoft Windows Millennium Edition (Windows Me), or Microsoft
Windows NT® on a computer running with a Pentium
III processor and 128 megabytes (MB) of RAM. For more information
about minimum system requirements, click
here.  Netscape
Navigator 7.1 can be downloaded by clicking on the N icon to the
left. Netscape 7.1 is recommended for users with 64MB of RAM on Windows 98 or higher. See full system requirements for more
information by clicking
here.
Back
To Top
CATALOG QUESTIONS Do
you have a paper catalog?
Not at the moment. But we've been working on one and
should have one ready sometime in the near future. Back
To Top
SAND QUESTIONS
Do you
sell sand?
No.
Do you know where I can get sand and what kind?
Jurassic Sand, www.jurassicsand.com,
is a wonderful source. They get the most beautiful and silky sand
from any source we've come across. Jerry Bergosh, the owner, is
very knowledgeable about his sands and can answer any questions you may
have about his products.
Back To
Top
BEGINNER SANDPLAY FIGURE COLLECTING
QUESTIONS
Do you
have a starter kit?
Not currently.
Which
figures do you recommend for starters?
We suggest a little bit of everything. Just remember that
you'll be gathering figures for your collection for most likely the
duration of your career! So you can go as fast or as slow as you
like. Just like how a client lets a figure choose them, let our
figures choose you!
Back To
Top
QUESTIONS FROM SANDPLAY
TEACHERS/TRAINERS
Can you
give teachers samples of your toys to give to our students?
Yes we can! The requirements for this wonderful exchange
are as follows:
- You must show that you have a
class/seminar that you will be presenting in the near future (a
brochure, website, etc. will be sufficient).
- Tell us exactly how many attendees
there will be.
- We will give you a packet of
information about Sandplay-Toys.com to give out to your students.
This is a great way to give your
students a little gift and a great way for us to get our name out to
sandplay therapists!
Back To
Top
SANDPLAY RESOURCES
Where
can I get more information about sandplay?
You can look at our Links
page where we have many links to different sandplay organizations or go to
our Books page
where we have a great collection of books for sale through Amazon.com.
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